Syrius specializes in contact centres and workforce management functions, and does business with various customers in North America and Europe.

As a Certified Aspect Channel Partner, Syrius distinguishes itself by offering customized training courses and support services based on customer requirements. Our team of bilingual experts has extensive knowledge of the entire Aspect eWorkforce Management package, including its core and optional modules.

Contact centres can benefit from our wide array of professional services, such as process optimization, coaching, analysis, diagnostics, tools development and resource loans. We ensure that our customers implement optimal management processes across their contact centre.

 
Training and Support Services for Aspect eWorkforce Management

• Certified Aspect Channel Partner trainers specialized in Aspect eWorkforce Management software (i.e. all functions, plus extra modules), including:
• System Management Essentials (Forecasting, Scheduling, Tracking)
• Optionnal modules: Empower, Perform, Allocate, Analyze and Encompass
• Configuration, administration, etc.
• Customized training based on customer expectations
• Aspect eWorkforce Management software support

 
Workforce Management Professional Services

• General workforce management training
• Analysis and diagnostics for optimizing processes and organizational tools
• Assistance in developping and implementing planning tools
• Creation and implementation of specialized, customer-specific tools
  
  

Certified Channel Partner

Member